24-Hour Cancellation Window
Customers may request cancellation of an order only within 24 hours (1 day) from the time the order is placed. To request cancellation, use our Contact Us page and provide the order reference together with the registered phone number or email address used for the order.
Refund Eligibility
A refund will be considered only when a valid cancellation request is received within the above 24-hour cancellation window and the cancellation is approved by Harinavi Legacy. Cancellation or refund requests received after 24 hours from the order time will not be accepted.
If fulfilment or dispatch has already progressed to a stage where the order cannot reasonably be stopped within the 24-hour period, Harinavi Legacy may decline the cancellation request.
Refund Method & Timing
For an approved eligible cancellation, the refund will be initiated against the original Razorpay payment and returned to the original payment method. The time taken for the refunded amount to appear is determined by the payment gateway, bank or payment provider and may require additional working days after the refund is initiated.
After 24 Hours
After the 24-hour cancellation period has expired, orders are treated as non-cancellable and non-refundable under this store policy. This does not limit any rights or remedies that cannot lawfully be excluded under applicable consumer law.
Important: Cancellation request deadline = 24 hours from the time of placing the order. Please quote your Order ID and registered phone/email when contacting us.
Effective date: 31 August 2026.